WorkHub Assist - Managing routine tasks with the best helpdesk ticketing system

Looking for the best helpdesk ticketing system for your business? If you see in detail that your business and customer base expand, having a help desk ticketing system becomes increasingly necessary for your customer support operation to run successfully. Without one, your team cannot swiftly and efficiently handle customer queries, requests, and incident reports that still collect on different channels.

WorkHub Assist consists of a highly scalable, cloud-based help desk system for businesses of all sizes. Moreover, it is equipped with an inbox where all customer support tickets generated from several channels are collated, customizable workflows, automated pop-ups that help deflect common customer queries, and comprehensive dashboards to watch quality metrics.

WorkHub Assist also offers a team huddle feature that enables you to usher in experts to resolve complex tickets system to motivate agents and improve their performance. Companies of all sizes can use WorkHub Assist thanks to their tiered pricing, but it's mainly geared towards enterprises. SME’s with less complex needs are recommended to use our help desk solution.

WorkHub Assist fast assisting services

WorkHub Assist offers a complete customer help desk platform to help support customers as well as sales teams. Moreover, it allows you to add chat widgets to your website. You can also manage multiple communications channels from a single dashboard, including email, chat, SMS, apps, and the website itself.

Additionally, WorkHub Assist also offers integrations for various other common software platforms, such as Salesforce, Facebook Messenger, Shopify, Hubspot, and many more.

WorkHub Assist also makes it easier to manage messages, offering sneak peeks, customer details, and agent groups. It helps you share announcements, introduce new products, and invite visitors to chat with all the great features. In addition, personalized greetings are available according to various criteria, such as time on site, location, and previously visited pages.

WorkHub Assist is very competitive as a helpdesk and ticketing solution, with even the starter plan offering a rich array of features. More expensive plans add more features, including more advanced reporting, additional customizations, and more team administration functions.

Improve your team’s productivity

WokHub Assist help desk ticketing systems offer a host of features to save you time and enhance your team’s performance. We integrate with all of your customer contact channels to collect tickets then route them to a centralized location for your agents to pick up and resolve right away without monitoring several channels and devices constantly. Our help desk solutions also allow you to customize workflows and automate many of your team’s manual tasks such as assigning, escalating, prioritizing, and categorizing tickets.

When we evaluate overall performance we observe that manually monitoring your customer support KPIs is an impossible job, and luckily, you don't have to do it. Our ticketing system is available to offer powerful analytics dashboards that provide you with detailed insights into what your team is doing well. There are factors that need to be improved for you to continue observing your service level agreements (SLAs), drive customer satisfaction and deliver world-class service.

For detailed information and to get a personal quote to reach our website and one of our dedicated specialists who will be happy to help you.